Jones and Taylor E-Gift Card T&C's

Jones and Taylor E-Gift Card FAQ and T&C's 

How does it work?

When making a purchase in our store, the customer can redeem the value of a gift card by entering its unique code at checkout. This code isn't case sensitive. A gift card holds a balance, which can be spent over more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping.

 When a customer redeems a gift card, the checkout displays one of the following options:

  • If the balance available on the gift card is greater than or equal to the order total, then the customer can click Complete order.
  • If the balance available on the gift card is less than the order total, then the customer is prompted to choose a second payment method for the balance before placing the order.

Can discount codes be used with e-gifts?

Unfortunately not, as the e-gift code needs to be put in the same space as discount codes meaning you can't use both at the same time.

Can an e-gift be used multiple times?

Yes, an e-gift can be used several times, for example: if a customer has a £100 e-gift card, and uses only £20, the remaining balance (£80) will remain on the same discount number.

How do I redeem my e-gift ?

Simply add your e-gift code to the discount code field at the checkout page

Does it cover postage?

Your e-gift will be used for the total amount in the basket. The balance can be paid using a debit or credit card.

Can I pay postage separately?

Unfortunately not, as the e-gift recognises the amount in the final basket and cannot separate items. If the amount spent is more than the e-gift balance, you will be able to pay the balance via the usual payment options.

Will I receive a printed e-gift in the post?

e-Gift cards are digital - you won't receive anything in the post.

If you need to talk to us about your order please contact Mary@jonesandtaylor.co.nz with your order number and we will help you as soon as possible.

The person I sent the e-gift to hasn't received it?

Please ask them to check their spam folders and if it still hasn't arrived please contact us - mary@jonesandtaylor.co.nz

Will I receive a printed e-gift in the post?

e-Gift cards are digital - you won't receive anything in the post.

TERMS AND CONDITIONS

 The e-gift is redeemable for printed sewing patterns, fabric, notions and kits.

e-Gifts cannot be redeemed for cash.

e-Gifts cannot be refunded or cancelled.

To comply with accountancy regulations balances not redeemed for more than 24 months will expire and the value will be forfeited.

When using an e-gift and once a product is bought using an e-gift our full T&C’s apply.

Jones and Taylor reserves the right to amend the terms and conditions of the e-gift at any time and to take appropriate action including cancellation of the e-gift if it deems such action necessary.